FAQs
The formulas
What makes Ground State different?
Most deodorants come in one formula. We made two, built on pH, because different skin and different odor respond to different chemistry.
What's the difference between Acidic and Alkaline?
Acidic brings the pH under your arm down, with mandelic acid and zinc to help control odor. It's built for odor that reads sharp or sour, skin that handles acids well, and skin you'd like to look smoother and more even. Alkaline is our slightly alkaline formula, closer to neutral. It neutralizes odor where it forms and is built for frequent shavers, sensitive skin and odor that reads more musty than sharp.
How do I know which one is right for me?
Take the Find your state quiz. It's 10 questions about your skin and your odor, and you can retake it anytime.
Is it aluminum-free and baking soda-free?
Yes. Both formulas are free of aluminum and baking soda.
Does it stop sweat?
No. Ground State is a deodorant, not an antiperspirant. It absorbs moisture rather than blocking sweat, so on heavier days you may want to reapply midday.
Can I apply it right after shaving?
With the Acidic formula, shave at night and apply in the morning to avoid irritation.
What if my skin is irritated?
Wait until your skin feels calm before trying any new deodorant. If itching or a rash doesn't settle, see a dermatologist.
When do you launch?
Soon. Join the VIP list at the bottom of this page and you'll get first access to the first drop.
Shipping
Do you offer free shipping?
We'll share our shipping rates, including any free shipping offer, when the shop opens. VIP list members hear first.
Do you offer expedited shipping?
Shipping options will be listed at checkout when the shop opens.
How much does standard shipping cost?
Standard shipping rates will be posted here and shown at checkout when the shop opens.
What is your current processing and shipping timeframe?
We'll post processing and delivery times here before the first order ships.
Where do you ship from?
We'll share where orders ship from when the shop opens.
Where do you ship to?
We'll confirm the countries we ship to before launch. Join the VIP list to hear when the shop opens in your area.
Where is my order?
When your order ships, you'll get a shipping confirmation email with a tracking link. If you can't find it, check your spam folder or contact us with your order number.
My order was marked as delivered but I haven't received it.
Check around your door, mailbox and your building's package area, and ask neighbors or anyone else at your address. Carriers sometimes mark a package delivered a day early, so give it 24 hours. If it still hasn't arrived, contact us with your order number and we'll help.
My package was stolen. What should I do?
Contact us with your order number and tracking details, and we'll work with you and the carrier on next steps. You can also file a report with the carrier.
Returns
What is your return policy?
Our full return policy will be posted on the Returns page before the first order ships.
How do I initiate a return or exchange?
Instructions will be on the Returns page when the shop opens. Until then, contact us with any questions.
Can I return or exchange an item that I received as a gift?
Our gift return policy will be part of the full return policy, posted before the first order ships.
When will I receive my refund for my returned item(s)?
Refund timing will be included in our return policy, posted before the first order ships.
Still need help?
How do I reach you?
Use our contact form or email info@yourgroundstate.com.